You are charged for your arrival day, irrespective of the time that you arrive. (Be it morning or afternoon.) This is because we must ready the facility for your pet, which ensures that its arrival is as smooth and stress-free as possible.
We do NOT charge you for departure day if you collect before 9:30am. If you wait until after that time, we charge you an additional day. For example, if you arrive at 3pm and collect at 3pm the following day, you are charged for 2 days.